Frequently Asked Questions
This section is designed to provide you with answers to the most common questions about our services. You can find information about the bidding process, payment options, shipping and delivery, and more. If you can’t find the answer to your question here, please contact our customer support team for further assistance.
About custom order
A custom order is a type of purchase that falls outside our standard scope. If you have bought a vehicle yourself, or have a private supplier, do let us know. We can take this off your hands and complete the purchase, the delivery, documentation work, and so on, for you.
We offer complete assistance and support throughout the purchasing, administrative, and transportation stages. After collecting your vehicle’s requirements, we will start researching the potential options and offer our proposed options. After the purchase, we will take care of the administrative documentation part and also prepare the vehicle for exportation to your chosen location. During the transportation, we will keep you informed share regular updates about the vehicle, and start preparing for customs. Once the vehicle arrives at a chosen location, customs have to be cleared, the vehicle offloaded and then it is ready for you to pick up or we can then transport it to you. This is a complete process but we can offer each part separately, depending your your needs. Additionally, extra services such as vehicle insurance, large-size handling, and so on. They can also be offered and discussed, let’s talk!
We operate in the United States and have multiple registered offices in Europe. Mainly surrounding the key countries with the largest and most accessible ports (Netherlands, Belgium, etc.). But throughout our experience, we have established a rich network of partners, hence, we operate all across Europe, Asia, and other regions. Find out more About us.
We offer Credit Card payments for all our users. Additionally, bank wire transfers can be made and are also accepted (subject to terms and conditions).