Last updated July 05, 2023
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
1. Shipping rates & costs
What are my Shipping & Delivery options?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping our products.
We ship worldwide and the rates depend on:
- The dimensions of the cargo (measurements)
- The weight of the cargo (gross)
- Nature of the cargo if not a vehicle (if available – incl. HS Code)
- Where the cargo is being shipped from (exact location)
- To what location is the cargo being shipped to (exact location)
Please contact us and we will provide you with our offer and validation period.
Please note – in all cases the shipment surcharges are VATOS.
2. Shipping methods, delivery times and shipping restrictions
For EU consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within the period provided in our commercial offer. For more information please refer to our Terms.
Do you deliver internationally?
We offer worldwide shipping. Free shipping is not valid for national and international orders.
For more information about customs process:
- Email email@example.com
- Call at +32 3 336 03 83
3. International shipping and restrictions
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU consumers: This does not affect your statutory rights. For more information please refer to our Terms.
How can you contact us about this Policy?
If you have any further questions or comments, you may contact us by:
- Phone: +32 3 336 03 83
- Email: firstname.lastname@example.org
- Online contact form: https://ictlholland.nl/about/contact/